✦Before the night
The details that help your night go smoothly.
Choose your date, party size, table experience, and arrival window. All table reservations last two hours. Regular table windows are 9:00–11:00 PM and 11:30 PM–1:30 AM the following morning, in Charlotte time (America/New_York). The Lounge is our high-top seating option, available nightly in four two-hour windows: 6–8 PM, 8–10 PM, 10 PM–midnight, and midnight–2 AM. The midnight arrival belongs to the following morning of your selected night. Only times shown as available can be booked online.
The review screen shows your deposit and any minimum spend before you submit. Submitting creates a reservation reference and, when a deposit is due, a temporary inventory hold of approximately 30 minutes. Pay the displayed deposit to $Plutoclt on Cash App and include your reservation reference in the payment note. Staff must verify the payment and confirm your reservation. Opening Cash App, sending a payment, or saving a reference alone is not confirmation. Your reservation status page shows the current status.
Your two-hour window begins at the selected start time. Arriving late does not extend the end time. Contact us promptly if your party size or arrival plans change. Seating is assigned by the team; a particular table or location is not guaranteed unless we confirm it. Admission to a separately ticketed event is not included unless the event listing says so.
Do not send a payment after the hold expires without contacting us. Availability must be checked again. If you have already paid and we cannot accommodate your reservation, we will arrange a refund rather than treat the payment as a confirmed booking.
Save your reservation reference and the confirmation page in the same browser. The private status page uses a browser-stored access token; it may not be available on a different device or after browser data is cleared. For status checks, changes, or help, call (336) 255-1214 or email info@plutoloungeclt.com. Do not rely on an automatic email as your booking confirmation.
Deposits are paid in US dollars to $Plutoclt on Cash App. Use the exact amount displayed for your reservation and include the PLT reservation reference. Your deposit is credited toward your table bill; any displayed minimum spend still applies. The remaining balance is settled with the venue. The website does not collect your card number or Cash App password.
Contact (336) 255-1214 or info@plutoloungeclt.com with your reservation reference. Cancellation and refund requests are handled by staff. Request a cancellation before your scheduled start time to receive a refund of your reservation deposit. A date or party-size change depends on availability and must be confirmed by the team. An unpaid hold expires automatically and is not a completed booking.
If your start time has passed, contact us to discuss your circumstances and whether a refund or rescheduling is possible. Neither a refund nor a new table is automatic. A delayed arrival does not extend the reserved two-hour window.
If PLUTO cancels your reservation or cannot provide a table after accepting your deposit, you may choose a full deposit refund instead of any alternative offered. Contact us about duplicate, incorrect, or late payments so we can match the transaction to your booking. We do not apply an automatic forfeiture to a payment that we cannot match or a booking we cannot accommodate.
An approved Cash App refund is processed by staff to the original payment whenever supported. A website status change alone does not transfer money. Processing and arrival times depend on Cash App and your bank. Keep the transaction receipt and contact us if an approved refund has not arrived. Separately agreed private-event or ticket terms apply only when presented before that purchase.
You must be at least 21 to purchase alcohol or tobacco products, including tobacco hookah. Bring valid government-issued photo identification showing your date of birth. Staff may check identification and refuse age-restricted service when age or identity cannot be verified. Never submit an ID document through a reservation or inquiry form.
Age restrictions for a particular event are stated with that event. Contact (336) 255-1214 before booking if your party includes anyone under 21. A reservation does not override age restrictions, lawful identification checks, or responsible alcohol-service requirements.
Choose attire suitable for an evening lounge. Any additional dress requirements for a specific event will be stated with that event. Contact us before booking if you need clarification or an accommodation related to attire.
Treat other guests and staff respectfully. Harassment, threats, violence, and unsafe behavior are not permitted. Follow staff directions concerning seating, exits, service, and safety. Service and admission remain subject to lawful safety and responsible-service requirements, applied without unlawful discrimination.
Use the private-event inquiry form for large parties, buyouts, birthdays, and custom arrangements. An inquiry is a request for a proposal, not a confirmed event or a reserved room. Our team will confirm the date, capacity, services, price, deposit, and cancellation terms before you commit.
Cakes, outside food or drinks, decorations, entertainment, and early setup require prior confirmation from the venue. Tell us what you plan to bring and any dietary or access needs. Do not arrange deliveries or third-party services until the team has confirmed the details with you.
Tobacco hookah is available only to guests age 21 or older with valid identification. Selections and availability are confirmed when you order. Ask staff about ingredients, nicotine, pricing, and service before ordering. A table reservation does not include hookah unless your confirmed package expressly includes it.
Only staff may handle coals or adjust equipment. Follow staff instructions and keep equipment away from walkways and combustible items. Do not share mouthpieces. Tobacco use carries health risks; avoid exposure if it is unsuitable for you. Tell the team if you need seating away from smoke, and contact us before your visit about available accommodations.
We welcome guests with disabilities and will work with you on reasonable access and service accommodations. Call (336) 255-1214 or email info@plutoloungeclt.com to discuss entrance access, restroom access, seating, service animals, sensory needs, or help with a reservation. Please describe the assistance you need; you do not need to send medical records or a diagnosis.
If a page, form, or payment instruction is difficult to use, contact us for assistance or an alternative way to make your request. Include the page address and the problem you encountered if you can. Specific physical features and requested arrangements should be confirmed with the team before your visit.
Only published, confirmed event announcements are offered on the public event calendar. Check the individual listing for the date, time, age restrictions, admission arrangements, and cancellation updates. If no event is listed for a date, do not assume a particular performer, promotion, or ticketed event is scheduled.
A table reservation does not include event admission unless expressly stated. This website currently accepts table deposits through Cash App; it does not sell event tickets. Do not send a table deposit as payment for an unlisted ticket. If separate ticket sales are introduced, the price, seller, delivery method, and refund terms will be provided before purchase.
Call (336) 255-1214 or email info@plutoloungeclt.com with the date of your visit and a description of the item. Do not include passwords, full card numbers, or sensitive document details. The team will check and arrange collection if an item is found. Proof that the item belongs to you may be required. Recovery is not guaranteed.
Respect other guests’ privacy when taking photos or video. Ask permission before photographing someone closely and follow staff instructions about flash, equipment, or restricted areas. Commercial shoots and organized photography require advance approval. Contact info@plutoloungeclt.com about an image of you published by PLUTO so we can review the request.