✦PLUTO information
Deposits are paid in US dollars to $Plutoclt on Cash App. Use the exact amount displayed for your reservation and include the PLT reservation reference. Your deposit is credited toward your table bill; any displayed minimum spend still applies. The remaining balance is settled with the venue. The website does not collect your card number or Cash App password.
Contact (336) 255-1214 or info@plutoloungeclt.com with your reservation reference. Cancellation and refund requests are handled by staff. Request a cancellation before your scheduled start time to receive a refund of your reservation deposit. A date or party-size change depends on availability and must be confirmed by the team. An unpaid hold expires automatically and is not a completed booking.
If your start time has passed, contact us to discuss your circumstances and whether a refund or rescheduling is possible. Neither a refund nor a new table is automatic. A delayed arrival does not extend the reserved two-hour window.
If PLUTO cancels your reservation or cannot provide a table after accepting your deposit, you may choose a full deposit refund instead of any alternative offered. Contact us about duplicate, incorrect, or late payments so we can match the transaction to your booking. We do not apply an automatic forfeiture to a payment that we cannot match or a booking we cannot accommodate.
An approved Cash App refund is processed by staff to the original payment whenever supported. A website status change alone does not transfer money. Processing and arrival times depend on Cash App and your bank. Keep the transaction receipt and contact us if an approved refund has not arrived. Separately agreed private-event or ticket terms apply only when presented before that purchase.